09:30 - 9:50
How to implement a seamless patient experience that puts customer care first: enhancing the journey at every touch-point and optimising clinical outcomes.
The key learning, aims and objectives:
– What is the patient experience
-A considered approach to each stage of the patient journey.
-Who are our patients and how do we make dentistry more accessible to them?
10:20 - 10:40
In a world striving to be paperless, iComply is the cloud-based compliance solution for this century. Why print policies when your team can access them using the brand-new iComply smartphone app!
From being alerted to what needs to be done, being able to check that your team are on top of compliance and knowing exactly where all you evidence is located – iComply is the industry-leading digital solution to your compliance needs. During his presentation, Alex O’Neill, CODE’s Head of Compliance, will discuss key problems faced by practices and found by inspectors, showing you how iComply solves these fundamental issues.
Designed through research and with almost 2000 practice members, come along to hear how we can solve your problems.
Alex O’Neill is CODE’s Head of Compliance, leading the team on compliance, designing iComply content and delivering CODE seminars. He is an experienced business coach and consultant with a focus on operational excellence and change management. He has advised a range of practices on the best strategies to achieve their goals.
11:30 - 11:50
I’ll be looking at the new cost-effective cad software Blender4Dental. Giving an overview of the different modules available, and running through a demo of the model builder. We will look at cost, the pros and cons and how it fits within the current options available.
Key learning aims, objectives and outcomes:
What is Blender4Dental?
What can it do?
How does it fit within the dental laboratory?
Is it an alternative to the current systems?
Andrew has been a dental technician for over 30 years, specializing in crown and bridge and implants. After an apprenticeship in the UK he furthered his training in SouthAfrica. He is the owner of a private crown and bridge dental laboratory in the south east, which has been digital for the last 6 years. He has written and lectured on the highs and lows of the digital journey in the dental industry.
12:20 - 12:40
Dr. Eoin O’Sullivan is a Specialist in Prosthodontics. On completing his specialist training he was invited to become a lecturer at the Eastman. For 15 years he was a clinical lecturer in the Prosthodontic Department, with responsibility for teaching implant dentistry.
Eoin is a Fellow of the International Team for Implantology (ITI) and is currently the Education Delegate of the UK and Ireland Section of the ITI, with responsibility for all education events run by the ITI in the section.
Eoin is a Partner at the Number 8 Partnership, a specialist referral practice in central London. Eoin’s particular interest is in complex restorative dentistry and dental implants. He has extensive experience of using digital workflows and in particular the use of digital impression techniques. He lectures both nationally and internationally.
13:10 - 13:30
Intra-Oral scanners play a pivotal role in digital dentistry workflows, and nowadays there are multiple options available to choose from. It can be hard for a dentist with little or no knowledge on intra-oral scanners to make a decision on a potential purchase, and this presentation aims to shed some light on the state of the technology, how it has evolved over the years and the basic principles of usage.
Key learning aims, objectives and outcomes:
• Touch on the different areas of digital dentistry.
• Evolution of Intra-Oral scanners.
• How the technology works and how to use it.
• Understand how Intra-Oral scanners work.
• Learn the basic principles of using Intra-Oral scanners.
• Understand their advantages and limitations.
• Identify available options in the market.
Carlos graduated in Portugal in 2006 and has been working in the UK for 12 years. Currently undertaking a MSc in Digital Dentistry.
14:00 - 14:20
We have devised unique consultation workflows that are game-changing and becoming adopted nationwide by digital adopters because of the transformative effect they have on case conversion. Why? Because when patients see their problems on screen, in colour there is no hiding from it. And as such they ‘buy into’ the solution presented. Add the fact that these digital consults are carried out and pre-approved by Treatment Coordinators not clinicians and you see why our practice has seen revenue increase by 33%.
Key learning aims, objectives and outcomes:
Marcos White qualified from Leeds Dental Institute in 2000. He has completed post graduate certificate courses in Restorative and Implant dentistry under Professor Paul Tipton and a PG Certificate in Implantology from Warwick University.
Marcos is recognised as one of the UK’s most prominent opinion leaders for digital dentistry and intra oral scanning. He is an international speaker for Invisalign and Itero. He is a KOL for Adin and has digitally restored over 1000 Adin implants and placed over 2500 across numerous systems.
Marcos has built his own on site digital lab that produces every dental and implant restoration needed for his thriving practice and some key national customers.
Marcos has submitted 2 Parliamentary Review articles on the emerging importance of Digital Record Keeping. Marcos now runs his own Digital Growth Program that attracts delegates from across the UK and Ireland to demonstrate what is possible when you truly commit to digital dentistry.
14:50 - 15:10
In a digital age the way patients access healthcare and information is rapidly changing. Nearly 80% of patients will look up a clinic or dentist online before attending. Will explore how patient behaviour is changing with the advent of Google and mobile. As more and more, the new word of mouth is online. It’s so important therefore to highlight the expertise of your dentists and the service in a clear, trusted, transparent way.
Key learning aims and objectives:
Best ways to protect your reputation online. How to collect feedback for both the clinic, service, your key treatments and dentists and use that to find the right patients.
How to build a trusted brand around your clinic.
Dr Suman Saha is Co-Founder & Medical Director at Doctify. The platform has become the leading healthcare review platform in the UK. It also enables patients to search, compare and book doctors and health professionals in the United Kingdom. It features reviews written by patients and recommendations by other health professionals. It covers covers 47 different specialties and is accessible on web or mobile devices. They work with doctors, clinics and hospitals across the UK to create more transparency and trust in healthcare. They will be launching in two new healthcare markets outside of the UK in 2019. In 2017, Doctify was named one of the ‘15 UK Healthtech Startups to Watch’ by Tech World and were a previous winner of Pitch@Palace. Suman, who qualified as a doctor at UCL is also a Trauma & Orthopaedic Surgeon. In August 2016, he was selected to be Clinical Entrepreneur Fellow to foster innovation within the NHS.
15:20 - 15:40
Speakers: Chris Baker of Corona Marketing Ltd and President of ADAM, Lisa Bainham discuss good reviews, bad reviews and why they are vital to the success of your practice.
Chris Baker has over 15 years’ experience in marketing and PR primarily in the healthcare sector. He has advised on and executed plans for many clients on ways to expand their business through a wide range of tools including branding, online strategy, social media marketing, PR, advertising, printed and promotional materials, events and strategic alliances. Chris helps his clients leverage existing customers more effectively and carry out marketing with limited resources.
Chris is especially interested in the art of copywriting – knowing what can grab the attention of an audience, make them take action and the nuances of language that can make a huge difference to the bottom line.
Lisa trained to be a dental nurse at North Staffordshire Hospital and qualified in 1994. Originally working in an Orthodontic practice, she then developed an interest in practice management and became a Practice Manager in 1998. Lisa has continually gained numerous Practice Management qualifications and new skills over the years.
Lisa is involved in many aspects of practice management, including, marketing, Health & Safety, quality standards, accounting and ensuring the practice runs smoothly and efficiently, and essentially relieving the dentist of some responsibility.
Lisa was awarded Practice Manager of the Year 2015 by The Association of Dental Administrators and Managers and was very proud to also win Practice Manager of the year 2016 at the prestigious Dental Awards.
Lisa has gained a wealth of knowledge and experience over her last 20 years as a practice manager and is now supporting other practice managers in her role as President of The Association of Administrators and Managers, who have over 600 members throughout the UK.